Last updated: August 21, 2026
Before requesting a return
Contact Liquidate Pro Services promptly with the order number, reason for the request and photographs when relevant. Do not ship an item without written return authorization and instructions.
Item-specific eligibility
Because liquidation inventory is often unique, used or freight-delivered, eligibility depends on the listing, item condition and circumstances. Items sold for parts/repair, buyer-modified items, and certain safety-sensitive or regulated items may be final sale when clearly disclosed before purchase.
Shipping damage
Document visible carrier damage at delivery and notify us promptly. Keep the packaging and item available for inspection while a claim is reviewed.
Approved refunds
Approved refunds are issued to the original payment method after the returned item is received and evaluated. Original and return transportation charges may be non-refundable unless the item was materially misdescribed or applicable law requires otherwise.
Contact
Send return questions to [email protected] before shipping equipment.
Note: Return periods, fees and exceptions must be finalized by the business before paid commerce begins.